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 A SecurID token is a portable device with two-factor authentication allowing you to access resources remotely via the Virtual Private Network (VPN) or using Secure Nomadic Access (SNA). A SecurID token is also required to use the HQ Wireless network from within the HQ building. New HQ users are issued a SecurID token as part of their standard accounts.
Obtaining a New Token
A SecurID Token is issued to all new HQ users as part of their standard accounts. A new token may be needed for various reasons. Follow the steps that correspond to your situation:
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Situation |
Process |
New token needed |
To order a new token for an employee, submit an IdMAX/NAMS request. |
Token about to expire |
Prior to the expiration date, ACES initiates contact with users to arrange a token exchange via IT Notice. |
Token already expired |
Once you have verified that your token is past the expiration date, submit an IdMAX/NAMS request for a new token--Agency RSA SecurID Token (new version)--using the keyword “Agency RSA.” Bring the expired token with you when you retrieve the replacement token. |
Lost / Stolen / Damaged token |
- To begin the process of replacing your lost/stolen/damaged token, contact the Enterprise Service Desk (ESD) and provide them with details. The ESD will open a ticket with the Security Operations Center (SOC) if the token is lost or stolen.
- Resubmit an IdMAX/NAMS request to modify the existing.
Once approved and provisioned, you will receive an e-mail with further instructions.
- Complete NASA Form (NF) NHQ Form 598 per the instructions on your e-mail notification.
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For details on how to use your SecurID token, see the Frequently Asked Questions. Or if you need help using your SecurID token, you may visit the User Resource Center (URC) in Room CX42 for assistance.
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