+ Identity Management

 + Credential Management

 + Access Management
    (NAMS)

 + User Self Service (USS)

 + Notices

 + ICAM Program
    (NASA Only)

 + Agency IdMAX
    (NASA Only)

NASA’s Account Management System (NAMS)

The NASA Access Management System (NAMS) is one of the tools within IdMAX. NAMS helps to automate account access as people join NASA, change jobs, or leave the Agency.

NAMS is the Agency’s centralized system for requesting and maintaining accounts for NASA IT systems and applications. The system is a repository of user account information, access requests, and account maintenance processes for NASA employees, contractors, and remote users such as educators and foreign users. All requests to grant, modify, or remove access to HQ applications are processed through NAMS.

Everyone with a NASA identity, active IdMAX account, and access to the NASA network may use NAMS.

To access NAMS, click the IdMAX link below. | On the Welcome to IdMAX page, click the Access Management tab.

For step-by-step instructions on how to use NAMS, see How to Submit a NAMS Request (Job Aid).

All NAMS requests must go through your Sponsor who reviews and validates the business justification for the request. 

The following are various types of NAMS requests you might require:

• Request or Modify Account
• Cancel Request
• Close Account
• Revalidate Account
• Sponsorship
• Approving Requests

Request or Modify Account

To obtain access to NASA IT systems and applications, you must submit a request in NAMS: Access IdMAX | Click the Access Management tab.

There may also be times when you need to modify an account. For example, you may need to change the expiration date, or access permissions.

Cancel Request

Your options for cancelling a NAMS request depend on how far the request is in the approval process.

1. Access IdMAX | Click the Access Management tab | Under NAMS User Tools, click NAMS Request Status Viewer.
   
   
2. Use the table below to determine the appropriate action for the status of your request.

Close Account

E-mail notifications are sent out 30 days prior to account expiration to both the User and Sponsor. If you intend for the account to expire, no action is needed. When the account expires, your Sponsor is once again notified.

You can close an account at any time by following these steps:

1. Access IdMAX | Click the Access Management tab | Under NAMS Request, click Close Application Account.
2. On the Close NAMS Application Account page, follow the linked Instructions at the top to complete your request.

Revalidate Account

Everyone at NASA is required to revalidate their need for access to applications managed through NAMS on an annual basis. Revalidation means reviewing your registered accounts to verify that they are needed for you to perform your duties at NASA. Each time you revalidate, a revalidation 'clock' is reset for you, meaning you will have another year before you are prompted again. In addition to the annual requirement to revalidate account access, it is good practice to revalidate accounts whenever you change positions within NASA.

To perform a NAMS revalidation: Access IdMAX | Click Access Management | Under NAMS User Tools, click Revalidate NAMS Accounts. 

For additional information regarding revalidating a NAMS account, see the following:

+ NAMS Revalidation (End User Procedure)
+ NAMS Revalidation – Resource Maintenance Tool (Job Aid)
+ Revalidation of Need on Behalf of a User (Job Aid)
+ Revalidation Reports (End User Procedure)

NAMS Sponsorship

Change Default Sponsor

NAMS “remembers” the person you designate as your NAMS Sponsor for your first NAMS request, and defaults to this value for all future requests. To change your default Sponsor:

1. Access IdMAX | Click the Access Management tab | Under NAMS User Tools, click Change NAMS Sponsor.
2. Search for a different Sponsor on the NAMS Sponsor Management Screen page. 

To change your Sponsor on a pending account request, contact the NASA Information Support Center (NISC).

If you believe you were selected as the Sponsor in error, refer to How to Sponsor a NAMS Request (End User Procedure) for the steps to reject the request.

Approving Requests

If you are designated as an Approver, you will receive an e-mail from Identity.Manager@nasa.gov that will include the request number, and a link to IdMAX. An e-mail is sent to you daily, based on application-specific settings, up to a maximum of 10 days, or until you respond to the request.

For the steps that approvers must take in NAMS to approve or reject user requests for IT resources, refer to How to Sponsor a NAMS Request (End User Procedure).

+ How to Submit a NAMS Request (Job Aid)
+ How to Sponsor a NAMS Request (End User Procedure)
+ NAMS Revalidation (End User Procedure)
+ NAMS Revalidation – Resource Maintenance Tool (Job Aid)
+ Revalidation of Need on Behalf of a User (Job Aid)
+ Revalidation Reports (End User Procedure)

To access the IdMAX tools, you must have an active IdMAX account. This means you have done BOTH of the following:

• Taken the IT Security Training in SATERN: https://satern.nasa.gov
• Set up security questions in Launchpad: http://www.hq.nasa.gov/itcd/launchpad.html

For assistance, contact the NASA Information Support Center:

• Phone: 866-419-6297
• Hours:  365/24/7
• E-mail: helpdesk.msfc@msfc.nasa.gov
• Online Help Form: NISC Trouble Ticket Submission