The Information Technology and Communications Division provides various types of IT-related training to Headquarters employees. These training programs range from learning various computer applications to learning how to identify and safeguard sensitive information. Our goal is to enable users to become more efficient and keep up with new technology demands by providing innovative, high-quality learning programs, resources, and services.

Computer Training Center (CTC)
The Computer Training Center conducts all computer applications training classes, IT Exchanges (ITE's), and applications workshops. The CTC also conducts 1-on-1 deskside training sessions for NASA civil servants.
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Home Computer Security
Monthly Brown Bag sessions on how to make your home computer more secure. Not only does this training help out at home, but it also helps make NASA HQ more secure.
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Mandatory IT Security Training
All personnel with access to a NASA IT System are required to complete IT Security Training annually. This can be accomplished by either attending a classroom session or completing the appropriate SATERN course (General Employee or Manager). New employees are required to complete this training within 30 days of reporting to work at HQ.
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New Employee IT Orientation
IT Orientation for new HQ employess includes information about Desktop Support, IT Services, commonly used applications, 358-HELP services, HQ Appropriate Use Policy, IT Security Awareness Training, and more
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Sensitive Information Awareness Protection Training
Training for all employees to provide insight on identifying and safeguarding sensitive information, NASA and federal policies, and penalties for the mishandling or wrongful disclosure of sensitive information.
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Telework Preparedness Training
In order to prepare for future telework, which may be required due to inclement weather or other emergency, the ITCD Division is sponsoring several Telework Test Days designed to determine Headquarters' readiness to telework.
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Desktop Telephone Training
Learn how to use the new VoIP telephones and service.
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