HITSS Contract Transition
Digital Management, Inc. (DMI) has been selected as the new contractor for the NASA HQ IT Support Services (HITSS) contract.  Phase-In of the new contract is underway and will end on September 30, 2012.
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Elevated Privileges
Users who require Elevated Privileges (EP) on their ACES-issued computer must complete training.
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NASA Integrated Communication Services (NICS) – HQ TRANSITION
The NICS contract will assume responsibility for a portion of the work currently performed under the HQ Information Technology Support and Services (HITSS) contract.  
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NASA Enterprise Service Desk (ESD) – HQ TRANSITION
The ESD will provide a central service desk, service request system, and a self-help Web site. The ESD is the main interface between end users and the I3P service providers. The ESD will replace the current Enterprise Service Desk (ESD) contract.
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RSA SecurID Token Changes
In early 2011, RSA reported security breaches involving SecurID tokens. RSA reports no compromise of information relevant to NASA. However, NASA has decided to implement additional security measures within our RSA SecurID token infrastructure.
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E-mail Etiquette Campaign
The Information Technology and Communications Division (ITCD) is conducting an E-mail Etiquette Campaign to help people use e-mail more efficiently and effectively, and minimize e-mail issues to ensure everyone has a positive e-mail experience.
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Agency Consolidated End User Services (ACES) – HQ TRANSITION
The NASA agency-wide I3P (IT Infrastructure Integration Program) has begun and the End User Services segment of the program will be replacing all computer seats, mobile device seats and MFD (multi-function devices) at NASA Headquarters by November 1, 2011.
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“Office for Mac” Demo
ITCD will host a demo by Apple and Microsoft to introduce the new “Office for Mac” software.
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Decommission of Dial Up Service
The NASA HQ Dial-Up service will be decommissioned and no longer available after March 31, 2011.
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Windows 7 Upgrade
All NASA HQ Windows users are being upgraded to Windows 7.
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Cisco 9971 Desktop Phone Upgrade
New Cisco 9971 desktop phones will be deployed to all HQ users.
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Computer Monitor Upgrade
All users in the Mission Support organizations (non-Mission Directorate staff) with a primary computer monitor less than 24 inches will receive an upgrade to a Dell 24-inch UltraSharp Widescreen Flat Panel Display.
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Softphone
SoftPhone allows you to make and receive “phone calls” from your NASA-issued computer while connected to the HQ network via VPN. SoftPhone is being deployed at NASA HQ in a phased approach.
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2010 Rolling Telework Drills
Each Directorate/Office will be asked to telework 1 day this year in order to test their equipment and knowledge of telework procedures.
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Telework Preparedness – Telework Drills
ITCD is conducting telework drills for all HQ organizations to ensure employees can remotely access the HQ network and work from home or an alternate work place.
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Smartcard at HQ
Preparations are underway for Smartcard deployment at HQ.  Learn about the PIN Reset Event in September and October to help users be ready.  
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NCAD @ HQ - Phase II
Phase II of the NASA Consolidated Active Directory (NCAD) migration at HQ is underway.  NCAD is an Agency-wide project to consolidate individual directories at each Center into one Agency directory.
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Secure WebEx
A Virtual Team Meeting (VTM) collaboration tool that allows you to host and participate in online secure virtual meetings right from your desktop.
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Access Launchpad
NASA’s tool for managing the NASA User Profile.
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Digital TV (DTV) Transition
All broadcast networks will switch to digital-only broadcasting by June 12, 2009.
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NASA Enterprise Directory (NED)
NASA’s internal online employee information directory.
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NASA’s Account Management System (NAMS)
The Agency’s centralized system for requesting and maintaining accounts for NASA IT systems and applications.
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Microsoft Office 2007
The HQ Outsourcing Desktop Initiative for NASA (ODIN) team will soon begin deploying Microsoft Office 2007 to all ODIN-supported desktop and laptop Windows computers at HQ.
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Identity Management and Account Exchange (IdMAX)
The Agency gateway to access tools to obtain a NASA badge, gain access to IT systems, and update personal information in NASA’s public information directories.
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ITCD Services Day
An awareness event to help familiarize employees with the information technology and communications services available at NASA Headquarters.
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User Self Service
A new Agency tool that allows users to change e-mail aliases and how names appear in the Global Address List and the NASA Enterprise Directory.
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NCAD @ HQ - Phase I
The NASA Consolidated Active Directory (NCAD) migration is an Agency-wide project to consolidate individual directories at each Center into one Agency directory.
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VoIP Phone System Upgrade
The software that supports desktop Voice over IP (VoIP) phones at HQ will be upgraded to enable future feature enhancements. There will be no changes to basic functions, however, some advanced features will require login credentials.
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Agency User ID (AUID) Renaming Project
The implementation of an AUID is the first step toward a simplified sign-on environment, improved mobility, and one milestone to Smart Card enablement.
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IT Outage Calendar
An online calendar that displays scheduled outages including known impacts to network connectivity, e‑mail services, HQ applications, Web sites, and remote access services.
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Federal Desktop Core Configuration (FDCC)
FDCC standardizes operating system and browser settings in order to improve securityfor Windows computers at all agencies.
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E-Mail Anti-Spam/Anti-Virus Software Replacement
NASA’s current e-mail Anti-Spam/Anti-Virus system (Barracuda) is being replaced with a new software called Proofpoint.
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The New NASA Electronic Forms (NEF) System
All NASA forms, both Agency and Center-specific, have been consolidated and now reside in a single repository.
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Mailman E-mail List Service
A new mailing list management application which allows list owners to manage their lists directly through a Web interface. The Mailman list service supersedes Majordomo.
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