CUSTOMER SERVICES BRANCH

Chief -- Yvette Flowers

The Customer Services Branch is responsible for timely, efficient, and effective delivery of all aspects of desktop Information Technology (IT) services at NASA Headquarters. The Branch provides support to all organizations and employees via a consolidated Enterprise Service Desk (ESD) function. Such support includes the processing and resolution of trouble tickets and service requests. Other types of support include the management of standard computer hardware and software product suites and the testing and implementation of new end user computing products. This Branch champions a Headquarters-wide customer outreach, communication, and education program, and is responsible for the public and internal Headquarters Web sites. The Branch is also responsible for custom applications and Web site development.

Service Management

Customer Service Manager -- Stanley Artis
Customer Service Manager -- Elaine Bowman
Customer Service Manager -- Tuesday Dodson
Customer Service Manager -- Sharon Washington

IT Points of Contact (IT POC)

Mission Support Directorate -- Elaine Bowman / Sharon Washington
HQ Operations -- Elaine Bowman / Sharon Washington

Customer Outreach

ITCD Web Site Content Manager -- Mary Shouse
IT Notice Program Manager -- Mary Shouse
IT Outage Calendar -- Mary Shouse

Web Site Content Management

HQ Public Web Site -- Mary Shouse
Inside HQ Web Site -- Mary Shouse

Development Services

Application Development -- Vacamt
Application Development -- Liteshia Dennis
System Engineering -- Sam Ramos

Manager --Sam Ramos